za137 Terms and Conditions

General Introduction and Acceptance

These terms and conditions ("Terms") govern the use of the za137 platform and all related services. By accessing the za137 website, creating an account or using any service, you are fully agreeing to these terms.

za137 operates as a safe and reliable platform for online gaming users in Bangladesh. These terms are effective according to Bangladesh Standard Time (BST, UTC+6).

These terms must be read together with the following policies:

• Privacy Policy
• Responsible Gaming Policy
• Special terms and conditions related to bonuses and promotions

If you do not agree with any part of these terms, please refrain from using the za137 platform.

Account Registration and Management

To create an account on za137 you must provide accurate and complete information. The following rules apply to account registration:

• Each person may open only one account. Creating multiple accounts is strictly prohibited.
• You must provide your correct name, date of birth and contact information. Providing false information may result in account cancellation.
• It is your responsibility to keep your account password completely confidential. Do not share your password with anyone.
• Use a strong password to ensure account security and change it regularly.
• za137 reserves the right to initiate a Know Your Customer (KYC) verification process for any reason.
• Documents required for identity verification (national identity card, passport, etc.) may need to be submitted.

If you suspect any unauthorised access to your account, notify our support team immediately via 24/7 live chat.

Age Limit and Eligibility Requirements

The following eligibility requirements must be met to use the za137 platform:

• You must be 21 years of age or older.
• You are using this platform voluntarily and for your own entertainment.
• Online gaming is not legally prohibited in your current location.
• You are mentally sound and capable of making your own decisions.

Minors are strictly prohibited from creating accounts or participating in any gaming activity. za137 may request relevant documents when verifying age. Providing a false age will result in forfeiture of all deposited funds and permanent closure of the account.

Deposit and Withdrawal Rules

The following rules must be strictly followed for financial transactions on za137:

Deposit Terms

• The minimum deposit amount is ৳500 (for each payment method).
• Accepted payment methods: bKash, Nagad, Rocket.
• After depositing funds into your account, verification may take some time.
• Only payment methods registered in your own name may be used. Deposits through third parties are prohibited.
• za137 reserves the right to reject or suspend any suspicious transaction.

Withdrawal Terms

• The minimum withdrawal amount is ৳800.
• Withdrawals are generally completed within 30 minutes to 3 hours.
• Identity verification may be mandatory before a withdrawal request is processed.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawal requests may be rejected if the wagering requirements on a bonus have not been met.
• za137 reserves the right to carry out additional verification in the case of unusual winning patterns.

Bonus and Promotion Terms

All bonuses and promotional offers from za137 are subject to the following general terms:

Welcome Bonus

• New members will receive a 120% bonus on their first deposit, up to a maximum of ৳15,000.
• A minimum deposit of ৳500 is required to receive the bonus.
• Before withdrawing the welcome bonus, you must wager 25 times the total amount (deposit plus bonus).
• The welcome bonus can be received only once per account.

General Bonus Rules

• Bonus balance must be wagered first; real money will be used afterwards.
• Bonuses may only be used for gaming on the za137 platform.
• Bonuses cannot be transferred to another account.
• Each promotion has a specific validity period; expired bonuses will be cancelled automatically.
• za137 reserves the right to modify, suspend or cancel any bonus at any time.
• Multiple bonuses cannot be combined at the same time unless specifically stated.

VIP Program

• Bronze level: weekly cashback up to 0.5%.
• Silver level: weekly cashback up to 1.0%.
• Gold level: weekly cashback up to 1.5%.
• Advancement to a VIP level depends on overall gaming activity and loyalty.
• za137 reserves the right to change the terms of VIP benefits.

Gaming Rules

The following rules must be followed while playing games on the za137 platform:

• Each game has its own rules. Read those rules carefully before starting a game.
• If a game is interrupted due to a technical issue or power outage, action will be taken in accordance with za137's set policy.
• Game results are determined by a Random Number Generator (RNG), which is independently verified.
• In live casino games, the dealer's decision is final.
• Exploiting any bug or error in the game software to gain profit will be considered fraud.
• The amount of winnings earned in a game session is limited to the displayed limit.
• za137 reserves the right to temporarily suspend a game for technical reasons.

Fair Play and Fraud Prevention

za137 is committed to ensuring a fair gaming environment. The following activities are strictly prohibited:

• Account manipulation or hacking attempts.
• Playing games using bots or automated software.
• Using multiple accounts to gain bonus benefits.
• Colluding with other players to employ fraudulent strategies.
• Using the platform for money laundering or illegal transfer of funds.
• Deliberately exploiting bugs in the game software.

If any of the above activities are detected, za137 reserves the right to close the account, forfeit deposited funds and take legal action if necessary.

Account Suspension and Closure

za137 reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• Violation of any provision of these terms.
• Providing false or incomplete information.
• Fraudulent or suspicious activity.
• Operating multiple accounts.
• Failure to cooperate with the identity verification process.
• Court order or instruction from a legal authority.

You may also request account closure at any time. In such cases, the verified balance will remain withdrawable, but the bonus balance will be cancelled.

Limitation of Liability

za137 bears no liability in the following cases:

• Loss caused by internet disconnection or technical failure.
• Problems caused by bugs in third-party game software.
• Account loss caused by your own negligence or carelessness.
• Mental or other harm resulting from financial loss in gaming.
• Service disruption caused by uncontrollable circumstances (force majeure, natural disasters).

Gaming is a risky entertainment activity. You are participating knowingly and at your own responsibility. za137 is responsible only for operating the platform, not for gaming outcomes.

Privacy & Data Protection

Protecting your personal information is za137's priority. Regarding data management:

• All personal information is protected by SSL encryption.
• Your information will never be sold to third parties.
• Information will not be shared with any authority except where legally required.
• Information is used for account management and service improvement.

For more details, please read our Privacy Policy.

Responsible Gaming

za137 believes that gaming is for entertainment only. We give the highest importance to responsible gaming:

• Set a deposit limit for yourself and stick to it.
• Set time limits — avoid playing games for long periods.
• Avoid the urge to place bigger bets to recover lost money.
• Do not game at the expense of personal or professional responsibilities.
• Seek help if you notice signs of gaming addiction.

za137 offers a self-exclusion feature. Contact our support team to temporarily close your account for a set period. Visit our Responsible Gaming page to learn more.

Dispute Resolution & Contact

If any dispute arises between za137 and a user, the following process will be followed:

• As a first step, report the issue via 24/7 live chat. Our Bangla-speaking support team will try to resolve it quickly.
• If the issue is not resolved through live chat, send a detailed complaint to [email protected].
• za137 will provide a formal response within 7 business days of receiving the complaint by email.
• za137's decision shall be considered final in resolving all disputes, unless determined otherwise by a court.

Our support team is always by your side for any issue. Live chat provides service in Bangla 7 days a week, 24 hours a day.